Legal Assistant/Paralegal, Intake Program
Location: Washington, DC
Salary: $52,428–$64,732
Closing Date: August 22, 2025
Legal Aid DC seeks a Legal Assistant/Paralegal to support its Intake Program. The Legal Assistant/Paralegal will serve as an initial point of contact for members of our client community seeking legal assistance.
The Intake Program manages all aspects of Legal Aid DC’s walk-in, online, and telephone intake program. The Program coordinates with Housing, Public Benefits, Consumer, and DV/Family, Immigration law and other project staff to implement and monitor systems for client-centered initial legal interviews, efficient identification of legal issues within Legal Aid’s practice areas, and timely processing of requests for assistance. The Legal Assistant/Paralegal reports to the Intake Program Director.
The Legal Assistant/Paralegal will mainly work in Legal Aid’s main NW office and our community office in SE Washington, DC. Occasionally, work may be performed at other community-based sites. Legal Aid DC has a hybrid work schedule. The Legal Assistant/Paralegal will be required to work in the office a minimum of 4 days a week and may be required to work in the office more frequently, depending on job responsibilities.
Most of the Legal Assistant/Paralegal’s time will be spent supporting the Intake Program, including processing online intakes, sending rejection and referral letters, conducting in-person and phone intakes, monitoring our client database, updating client service information, and conducting intake interviews. They will also perform administrative functions that will support the entire organization.
Responsibilities:
- Collecting information from callers and walk-in applicants to screen their eligibility for Legal Aid’s services and providing referral information, when appropriate
- Conducting in-depth intake interviews by telephone and/or in-person
- Entering intake interview information into Legal Aid’s client database, LegalServer, and running reports when necessary.
- Conducting new client intakes in all of Legal Aid’s practice areas at community-based offices and intake sites.
- Assisting with management of the online intake application process, including initial screening of online intake applications.
- Sending timely rejection and referral letters to applicants.
- Monitoring general intake voicemail box; triaging and returning calls as appropriate.
- Maintaining applicant and client data tracking systems; assisting with gathering data to track and analyze intake trends.
- Assisting with gathering data to track and analyze intake trends, including running LegalServer reports.
- Providing programmatic and administrative support to the Intake Program, including, but not limited to:
- Assisting the Director of Intake with new staff intake orientation sessions
- Providing administrative support to various projects handled by the Intake Director or Intake Supervising Attorney
- Coordinating efforts to update written referral materials, including Legal Aid’s legal and social services referral lists
- Responding to written requests for assistance
- Assisting with hiring process for new Intake Program staff.
- Staffing Legal Aid’s front desks.
- Performing administrative tasks as needed.
- Occasionally working on nights and/or weekends as necessary to be responsive to client, community, and operational needs.