Support Specialist, Analytical Services Division (ASD)
Location: Alexandria, VA
Requisition Number: #604
Position is responsible for providing overall support to teams within ASD including some analytical work on attempted abduction incidents, missing child cases, noncompliant sex offender requests and child sex trafficking requests. The Support Specialist will also perform administrative support for the child sex trafficking recovery services team entering and maintaining information in Salesforce. The Support Specialist is the primary person responsible for entering technical assistance requests, soliciting and entering feedback, monitoring work queues to enter analyst/resources specialist assignments, and distributing infile and not infile leads to law enforcement and state clearing houses.
These reports may contain details about child abductions, child abduction homicides, pornographic content or links to pornographic content online. This content may depict minors and/or adults. Such assistance requires an employee that can handle exposure to sensitive content as well as demonstrate a high level of accuracy and thoroughness in their work product. The Support Specialist is also responsible for various additional projects and the position requires an enthusiastic and a self-motivated candidate who possesses abstract thinking and a tenacious perspective to further our efforts surrounding NCMEC’s mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- This position requires the ability to access and use NCIC/Nlets data after successfully completing VCIN certification.
- Responsible for handling all general information requests and all requests for technical assistance received to the NSOTC@ncmec.orgemail account and responding appropriately.
- Enter all technical assistance requests, CyberTipline reports, and external Requests for Information from law enforcement related to analytical assistance in cases involving missing/abducted children, noncompliant sex offenders, and child sex trafficking.
- Monitor work queues involving CyberTipline reports, external requests for information, not infile leads, and child sex trafficking recovery services to assign reports and cases to the appropriate analyst or resource specialist.
- Enter information and create cases within Salesforce related to missing children being exploited through sex trafficking.
- Review current and historical missing child case files to create summary notes to support Recovery Services Team efforts.
- Enter and assign leads generated through recurring batching for cases involving missing/abducted children, child sex trafficking and noncompliant sex offenders.
- Conduct searches to locate media articles and sex offender registry sites that include noncompliant sex offender lists to perform outreach to these law enforcement agencies offering SOTT assistance.
- Process and perform daily electronic distribution of leads to assigned case detectives and state clearinghouses and respond appropriately to any resulting inquiries.
- Responsible for disseminating requests for feedback on cases in which ASD has provided analytical assistance including entering any responses received into the appropriate report. The cases may be generated through the CyberTipline, Call Center, NCMEC case managers, or law enforcement direct contact. This may include follow up phone calls and email communication to solicit information regarding the outcome of report.
- Handle information requests, CyberTipline reports, and not infile leads regarding missing/abducted children, possible child sex trafficking and various other topics using external (JusticeXchange, LexisNexis, Accurint, TLO, and Clear) and internal (NCMEC) systems. Some analysis required.
- Maintain electronic documentation for sex offender registry surveys, law enforcement contacts, and feedback requests and perform upkeep and supervision of these files.
- Enter contacts and maintain the integrity of the law enforcement and child sex trafficking contacts database.
- Review CyberTipline reports and NCMEC missing child intakes for physical identifiers including, but not limited to scars, marks, tattoos in order to update and maintain the child sex trafficking team’s physical identifier spreadsheet.
- Assist the Child Sex Trafficking Team in creating thumbnail posters of missing children thought to be involved in child sex trafficking for large and small-scale operational assistance to law enforcement.
- Update and maintain a Support Specialist training manual and support the Program Managers and Supervisors with other sections of training manual updates.
- Work closely with analysts, Supervisors and Program Managers on specific projects or cases involving noncompliant sex offenders, attempted abductions, missing/abducted children or child sex trafficking.
- Assist the ASD Managers with special projects and other duties as assigned.
- Conduct initial searches and analysis to determine if a sex offender is currently incarcerated or registered and compliant in another state and perform deconfliction for frequent reporters.
- Coordinate and at times train interns to assist with ASD projects to include the physical identifiers spreadsheet and others.
- Conduct tours of NCMEC and demonstrations of the work done by ASD for NCMEC visitors.
- Ability to work a flexible schedule to include evening hours and weekends, as required.
- Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide.
- Promote a professional image.
- Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
- Respond promptly when returning telephone calls and replying to correspondence.
- Other duties as assigned.
