Victim Support Coordinator
Cherokee Federal
Washington, DC, United States
This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered.
The Support Coordinator position shall support the United States Attorneys’ Offices by providing a wide variety of clerical and administrative assistance services. The work requires knowledge of processes, procedures, and practices associated with accessing and researching databases, data entry, administrative office skills, attention to detail, quality control techniques to ensure accuracy, and the ability to work independently.
Compensation & Benefits:
- Estimated Starting Salary Range for Support Coordinator: $65,000 - $70,000
- Pay commensurate with experience.
- Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Support Coordinator Responsibilities Include:
- Perform on-line data searches to retrieve documentation and analyze data from multiple sources.
- Research address information, update address and contact information in database, and mail letters to updated addresses.
- Answer calls from victims and provide public case information contained in a script provided by the U.S. Attorney’s Office.
- Provide callers with resources and referrals, identify web pages and toll-free number for continued updates, verify contact information, obtain an email address for future case status updates, and input any new contact information into database.
- Return voicemails from the call center and voicemails forwarded by U.S. Attorneys’ Offices.
- Conduct address research on returned restitution checks.
- Enter restitution amounts into database.
- Create and manipulate spreadsheets to track assignments or review and analyze management reports.
- Communicate in a professional and courteous manner with victims, the Office of Legal Programs management, U.S. Attorney’s Office personnel, other Government personnel, and office staff.
- Adhere to the professionalism and conduct policies of Legal Programs and EOUSA.
- Perform other related duties within scope of the Mega Victim Case Assistance Program (MCAP) support services as assigned by the Contracting Officer or his designee (i.e., Government Program Manager).
- Performs other job-related duties as assigned
Support Coordinator Experience, Education, Skills, Abilities requested:
- Possess a high school diploma; a four-year undergraduate degree in a related field (i.e., business administration, criminal justice, etc.) is preferred.
- A minimum of one (1) year of professional work experience, including data entry responsibilities and customer service, victim services preferred.
- Ability to handle multiple tasks simultaneously.
- Ability to communicate effectively orally and in writing.
- Work independently and efficiently, with guidance from supervisor and team members.
- Retrieve and analyze data and information from multiple sources.
- Attention to detail and quality control techniques to ensure accuracy.
- Proficient in Microsoft Office software programs (i.e., Word, PowerPoint, Excel, and Outlook) and in accessing, learning and maintaining various databases and on-line resource search engines.
- Operate a variety of office equipment, including personal computers, photocopiers, telephone systems, and scanners.
- Perform editing, reformatting, and generating written and electronic documents using MS Word, Excel, Adobe, and other document generation software. Strong analytical and organizational skills.
- Demonstrated ability to work independently and in a team environment.
- *Ability to obtain and maintain a Public Trust.
- Must pass pre-employment qualifications of Cherokee Federal.
