Administrative Assistant, Intake Program | Legal Aid DC
Location: Washington, DC
Salary: starting at $52,428
Closing Date: October 24, 2025
Legal Aid DC is seeking an Administrative Assistant to support its Intake Program. The Administrative Assistant will interface with Legal Aid DC clients and applicants, serve as a back-up for staffing needs of the intake program, and have a suite of administrative responsibilities. This position is fully in-person, working in Legal Aid DC offices 5 days a week.
About the Role:
The Intake Program manages all aspects of Legal Aid DC’s walk-in, online, and telephone intake program. The Program coordinates with Housing, Public Benefits, Consumer, and DV/Family, Immigration law and other project staff to implement and monitor systems for client-centered initial legal interviews, efficient identification of legal issues within Legal Aid’s practice areas, and timely processing of requests for assistance. The Intake Administrative Assistant reports to a supervising attorney in the Intake Program.
The Intake Administrative Assistant will provide support to Legal Aid DC clients, applicants, and intake staff. The administrative assistant will be knowledgeable of Legal Aid DC’s intake program and conduct applicant intakes. They will also administer Legal Aid DC’s client support program and staff the front desk at Legal Aid DC’s NW and SE locations as needed.
Responsibilities:
- Serve as an initial point of contact for applicants seeking assistance from Legal Aid for all practice areas
- Provide programmatic and administrative support to the Intake Program
- Staff intake telephone line for calls for various units as needed
- Collecting information from callers and walk-in applicants to screen their eligibility for Legal Aid’s services and providing referral information, when appropriate
- Conducting in-depth intake interviews by telephone and/or in-person
- Serve as main back up for Legal Aid’s NW front desk when receptionist is out of office and/or taking lunch break
- Provide assistance to the Receptionist when asked, including by copying, helping locate a staff member, etc
- Coordinate Front Desk staffing
- Staff the front desk at Legal Aid’s SE office as needed
- Provide notary services free of charge to Legal Aid DC clients and staff
- Administer client support programs for clients across Legal Aid’s practice areas in accordance with ethical rules and internal policies
- Participate in community outreach and engagement
- Provide additional intake support to specific units as assigned, including staffing various project-based intake lines and court-based projects
- Work in-person Monday – Friday at Legal Aid’s NW office, or SE office as needed; this position may also include occasional evening or weekend hours
- Other duties as assigned
