Program Specialist | Administrative Office of the U.S. Courts

Program Specialist
Location: Washington, DC
Announcement Number: 24-DPS-12221003
Salary: $78,592 - $149,477
Closing Date: January 3, 2024

This position serves as a program specialist within the Department of Program Services (DPS), Court Services Office (CSO), Programs Division (PD). The CSO is responsible for the management of resources, programs, and services related to court administration and case management. PD provides support for court programs such as electronic public access, libraries, records management, bankruptcy noticing, court interpreting, court reporting, jury management, and the Central Violation Bureau.

Duties

This position serves as a program specialist and will execute various assignments in support of the jury program. The individual assists in developing and deploying automated jury products and services for use by district courts via an external vendor and provides staff support for the federal automated jury program. This incumbent will frequently utilize strategic planning and execution in coordination with AO management; relevant AO advisory councils and advisory and working groups; and Judicial Conference committees to obtain the feedback necessary to fulfill the program's mission. The incumbent works closely with the Jury Court Program Administrator and a Jury Attorney Advisor to ensure products and services are delivered in compliance with the Jury Act.

The duties of the position may include, but are not limited to:

1. Tracking, researching, and organizing modification requests (MR) submitted by the district courts, and coordinating with the automated jury working group to prioritize MRs.
2. Reviewing use cases and working with automated jury vendors and court jury staff to ensure business requirements are complete.
3. Planning and executing deployments of new products such as IVR and kiosks, as well as national software updating to JMS and eJuror.
4. Maintaining program documentation and updating automated jury tracking database as courts implement new components and upgrade existing software.
5. Assisting with program office analysis of courts' practices.
6. Analyzing monthly support call logs for patterns to identify recurring issues that may need program office attention.
7. Assisting with meeting and workshop planning, including building agendas and coordination.
8. Coordinating issues within the program office, with multiple vendors, and other offices within the Administrative Office of the U.S. Courts.
9. Assisting in coordinating and managing contracts relating to the court automated jury program, monitoring contractor performance, and serving as the Contracting Officer Representative for the scanner support contract.
10. Representing the AO in various professional settings in matters relating to the automated jury program.