Resettlement Case Management Intern | International Rescue Committee

 

Resettlement Case Management Intern
Location: Baltimore, MD

Requisition ID: req46013
Closing Date: November 26, 2023

Scope of Work
Resettlement case management interns will assist IRC’s resettlement team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The resettlement team is the first point of contact for newly arrived refugees and offers support, guidance and ongoing orientation through up to five years after arrival. Interns will work directly with individual clients and families to assist with providing resettlement services.

Reports To
Resettlement Casework Coordinator, Resettlement Caseworker or Resettlement Program Manager

Learning Objectives

• Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area.
• Learn about strategies for effective, holistic case management.
• Develop resourcefulness and problem-solving skills to work independently in different situational contexts.
• Learn to communicate effectively with clients across cultures.

Responsibilities

• Under the direction of the intern’s supervisor and as COVID-19 safety precautions allow, assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
• Assist clients to coordinate transportation to medical and other required appointments.
• In coordination with the resettlement team, conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards are grocery stores, or using public transportation throughout Baltimore.
• Assist with service documentation through case-notes and case file maintenance.
• Other duties as assigned.

Qualifications

• Prior experience and interest working with refugees and immigrants preferred.
• Prior experience and interest in case management or social work preferred.
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
• Flexible and reliable, with outstanding attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and we-based applications (databases, Box).
• Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired.
• Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.