Police Department Systems Coordinator
Location: Reagan National Airport
Job ID: R0004933
Salary: $33.22-$48.17 per hour
Closing Date: October 20, 2023
Police Department Systems Coordinator
Serves in the Police Department in the Office of Public Safety.
Maintains the Motorola Primer One1 Police Records Management System (RMS) and other departmental systems, encompassing database management, reporting, and analysis of critical data. Responsible for managing and troubleshooting various devices and applications to ensure enterprise security and functionality. Performs a wide variety of system and document management duties related to confidential police reports, law enforcement records, court requirements, subpoenas, and police records. Conducts training for new personnel on system use and ongoing updates. Coordinates system updates and performs user acceptance testing for the RMS. Performs related functions.
GENERAL RESPONSIBILITIES
Ensures vital police systems function efficiently and effectively on a 24/7 basis. Troubleshoots and resolves system software, hardware, and communications problems; reviews and prioritizes issues and as needed, re-assigns to the appropriate team; develops and modifies reports; tracks and reports on issues to improve quality and manages end-user expectations; recommends and implements changes and improvements to software and hardware.
Monitors and maintains system and applications security and integrity.
Evaluates system technologies and security protocols to make recommendations including system selection, device and software configuration, security enhancements, implementation, and maintenance of IT enterprise systems and infrastructure.
Maintains and administers several software, tools, devices, and systems use by the Police Department to effectively manage records, communications, evidence, and operations including Motorola Primer One RMS, Motorola Primer One CAD, Motorola Primer One Analytics, AFIS, LinX, Panasonic, Toughbook’s, Net Motion, Evidence.com, Digital Evidence storage, PowerDMS and Body worn cameras.
Coordinates, participates in, and documents testing for new or revised software applications, hardware, components, and devices; participates in evaluation and testing of new and enhanced applications.
Supports operations of the Mobile Data Computer (MDC’s) in police department vehicles.
Maintains inventory for Police Department technology hardware such as MDC’s.
Provides technical support, training, and assistance to end users; and coordinated the maintenance and repair of computer infrastructure systems typically led by the desktop, server, and network administration group.
Administers inventories, upgrades, and troubleshoots computers, mobile devices, phones, peripheral devices, and applications so the enterprise is secure and current.
Serves as liaison between internal (i.e. MWAA IT department and System Administrators) and external partners, to implement program changes, updates, corrections, and other system fixes.
Develops and maintains system documentation, instructional materials, and Standard Operating Procedure manuals.
Provides technical assistance in the development of policies and procedures related to police systems.
Prepares written and oral reports as needed. Attending meetings, CAD user groups, workshops, and training classes as needed.
Maintains the Records Management System (RMS) by coordinating system updates with the Office of Technology and the system vendor; performs user acceptance testing.
Ensures proper configuration and implementation of RMS modules and code tables. Updates CAD/RMS databases and code tables regularly.
Uploads data into the National Incident Based Reporting System (NIBRS) according to Federal Bureau of Investigation and Virginia guidelines. Develops statistical reports for management using NIBRS.
Keeps system data maps of key information (such as Virginia Crime Codes, GIS locations) accurate and up to date.
As RMS administrator, resets RMS passwords, adds new users, and troubleshoots end user issues as needed.
Conducts system audits to ensure completed/accurate information is stored and prepares reports based upon findings.
Regularly adds, modifies, and purges system information within the RMS in accordance with departmental policies.
Performs a wide variety of document management duties related to confidential police reports, law enforcement records, court requirements, subpoenas, and police records.
Maintains and safeguards police report files and other confidential/sensitive information according to established security guidelines within RMS.
Coordinates with State agencies to ensure accurate reporting of traffic and criminal activity data.
Serves as the initial point of contact for the Police Department to outside agencies and the public for requests under the Virginia Freedom of Information Act; responds to requests for police reports and ensures appropriate release of documents in accordance with state law for dissemination of records.
Provides credible testimony in court regarding the acquisition and integrity of control over police reports and records and the Police technology programs.
Performs other duties as assigned.
QUALIFICATIONS
Three years of progressively responsible experience in Public Safety systems implementation, monitoring, maintenance, and interface integration. Computer-Aided Dispatch (CAD), and related Public Safety Systems AND a bachelor’s degree in information technology, Computer Science, Engineering, Management Information Systems, Public Safety Administration, Criminal Justice. An equivalent combination of education and experience may be considered.
Knowledge of and skill with operational characteristics and administration of public safety CAD/RMS and integrations to other systems/applications.
Knowledge of and ability to apply the principles and practices of computer systems development, maintenance, system security, and administration such as Server Query Language (SQL).
Knowledge of pertinent Federal, State, and local jurisdiction codes, laws and regulations including Virginia Crime Information Network (VCIN) data retention and security requirements, Criminal Justice Information Systems (CJIS) data and security requirements, Library of Virginia data retention schedules.
Skill in developing and delivering training and instruction; analyzing legacy applications, data, and work practices within the organization to manage functional and technical aspects of systems operations; and developing technical manuals and instructional materials.
Ability to perform complex analyses of data and information and make recommendations.
Skill in challenging stakeholders and peers to improve operations.
Ability to speak and write effectively, with emphasis on communicating technical issues to non-technical audiences.
Skill in using a computer and modern office software, with emphasis on Enterprise system/ software, and special systems/software used in the department.
PREFERRED QUALIFICATIONS
Operational use, and administrative use (Provisioning) of Motorola Premier 1 Computer-Aided Dispatching system.
Operational and administrative use (Provisioning) of Motorola Premier 1 Records System.
Familiarity with Net motion Mobile device administration.
Operational use, and administrative use of a police body worn camera system.
Operational use, and administrative use of police mobile computers and phones.
CERTIFICATIONS AND LICENSES REQUIRED
A state driver’s license in good standing.
Certification as a VCIN level “B” Operator from VCIN or the ability to obtain it within 60 days of hire, promotion, or placement in the job. Must maintain certification.
NECESSARY SPECIAL FACTORS
Required to undergo a background investigation.
Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.
Must be able to work varied schedule of days and outside normal 8am-5pm business hours for scheduled and emergency maintenance and/or upgrades as well as standard on-call notifications.
Is subject to hold-over and recall for technology related emergencies and may need to work nights and weekends depending on operational requirements and other factors.
A background security investigation will be required for all new hires.
