Intake Specialist
Location: Silver Spring, MD
Job ID: req52695
Salary: $26.80 per hour
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview: The Intake Specialist assists walk-in clients seeking to access IRC Silver Spring services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible clients with IRC services and referring them to external service providers. This position involves working directly with clients in a fast-paced environment while maintaining professional standards and adhering to best practices regarding timely enrollment and referral to appropriate services. This position reports to the Intake and Outreach Coordinator.
Major Responsibilities:
- Conduct eligibility screenings for walk-in clients including humanitarian parolees, asylees, SIVs, secondary migrant refugees, certified and pre-certified victims of trafficking and anyone seeking immigration legal services.
- Complete client referrals or enrollment paperwork into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers and others as applicable.
- Participate in meetings, trainings and workshops as requested and coordinated by the IRC and partner agencies.
- Comply with agency policies, protocols and best practices.
- May train and lead activities of interns.
- Other duties as assigned.
- Support Intake and Outreach coordinator to maintain detailed, accurate and comprehensive database and spreadsheets of all walk-in clients.
Job Requirements:
- A college degree in social work or a related field of study or equivalent.
- The skills and knowledge typically acquired through 1-2 years of relevant work experience at a non-profit agency or other public service environment. Experience in case management or legal services would be an advantage.
- Proficient in Microsoft Office (Excel, Word, Outlook) and web-based applications (databases, cloud storage, forms).
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively in a fast-paced environment.
- Exceptional attention to detail in work product required.
- Knowledge of and interest to continue learning about public assistance, legal services and community resources for humanitarian immigrant clients.
- Experience working in a multicultural environment and with clients who are Limited English Proficient (LEP). Demonstrated success working and communicating effectively in a multi-cultural environment.
- Fluent in English, both spoken and written; bilingual ability in one of the predominant languages (Haitian Creole, Amharic, French) of the local client base is desired.
