Police Service Assistant | Montgomery County Police Department

Police Service Assistant
Location: Silver Spring, MD
Salary: $50,438 - $78,947
Closing Date: August 2, 2023

This recruitment will establish an eligible list to fill current and future vacancies.

The current vacancy is located at the 3rd District Station in Silver Spring working the Day Shift (6:00 a.m.-4:00 p.m. 4/10hr days with 3 days off. Rotating every 8 weeks from Tuesday-Friday to Saturday-Tuesday.

This position is essential and will require working during all types of weather.

Employee will be responsible for providing emergency and routine assistance and information to citizens and police officers at a police district station. Duties include; providing a high level of customer service; initiating written reports from citizens; providing fingerprinting services; conducting computer queries and generating information and results via METERS, NCIC, CAD; collecting fees for fingerprinting requests and accident reports. The employee regularly works rotating shifts including Saturday, Sunday, Holidays and may be required to work during declared emergencies.

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Minimum Qualifications

Experience: Two (2) years of previous clerical experience that included public contact work.

Education: Graduation from high school or High School Certificate completion recognized in the State of Maryland.

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria

• Experience providing customer service on the phone and to walk in visitors, to include dealing with difficult and/or irate customers.

• Experience obtaining critical information from various sources to provide to the public.

• Experience taking and writing routine reports, preferably using a computer.

• Experience in computer systems and database applications, specifically experience using NCIC, METERS, CAD and CJIS is preferred.