Description
Position Title: Victim Advocate Case Manager
Supervisor: Advocacy Manager
FLSA Status: Exempt Employment Status: Full-Time (40 hours per week)
Department: Legal
Compensation: $45,000
Location: Columbia, MD
The Victim Advocate Case Manager is responsible for providing crisis intervention, case management, advocacy, and support services for individuals and families who are experiencing or who have experienced intimate partner violence, sexual violence, and human trafficking. HopeWorks’ staff, board, and volunteers are invested and engaged in altering the systems and imbalances of power that maintain the status quo - including racism, poverty, and gendered violence. The successful candidate will have an understanding of the root causes of sexual and intimate partner violence and a commitment to social justice.
Minimum Qualifications:
- Previous professional or volunteer experience working with survivors of intimate partner violence, sexual violence, or human trafficking OR Bachelor’s degree in psychology, human services, social work, criminal justice, or related field
- Oral and written fluency in a second language (preferred but not required)
- Passionate about the mission and philosophy of HopeWorks
- Current driver’s license and reliable transportation with up to date insurance
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software
- Ability to learn and be proficient in the ETO case management system
- Ability to complete tasks with minimal supervision
- Experience, ability, and willingness to work as a team with diversified staff
- Ability to implement a strengths-based approach to providing trauma-informed services
- Ability to engage in an anti-oppression and/or anti-racist lens when working with victims and survivors of gender-based violence
Requirements
Essential Duties and Responsibilities:
VICTIM ADVOCACY and CASE MANAGEMENT
- Provide day-to-day case management and support to HopeWorks clients
- Provide crisis intervention, safety planning, and residential assessments to hotline callers, clients requiring a hospital response, clients referred by the police or courts, and current clients
- Maintain an on-call response under the direction of the Deputy Director for Services
- Monitor on-going client needs during their length of service at HopeWorks and implement post program follow-up services
- Conduct needs assessments and make linkages for appropriate referrals
- Advocate with other agencies, landlords, housing providers, law enforcement, hospital personnel, criminal justice personnel, and others on behalf of clients
- Complete intake and exit assessments as needed, managing related documentation with accuracy and timeliness
- Deescalate client crisis and mediate conflict between clients
- Assist clients in the completion of public benefits, housing, and other applications as needed
- Complete all client documentation in a timely manner
- Assist Residential Coordinators in responding to difficult situations including issues of client self-care, client-client conflicts, substance abuse, and mental illness
- Collaborate with HopeWorks’ Residential Coordinators, Paralegals, Attorneys, and Clinicians to meet client needs
- Utilize the agency vehicle to provide transportation to clients as needed
- Other duties as assigned
PROGRAM MANAGEMENT SUPPORT
- Accurately complete client paperwork and compile reports as needed
- Input data into HMIS and ETO
- Assist Residential Coordinator with development of evidence-based programming related to health, wellness, and self-sufficiency
- Maintain an up-to-date resource directory
- Document and communicate all pertinent information or client issues to the pertinent HopeWorks team
- Attend All-Staff meetings and all other meetings as directed by the Deputy Director for Services
- Participate in regular weekly supervision with the Advocacy Manager to promote the provision of quality services
- Other duties as assigned
